Service
Service support you can trust
Excellent care relies on the highest standards of infection control and safety. Well-maintained water controls are central to that. But, for healthcare estates, this can be time-consuming and resource intensive.
- Peace of mind that your duty of care needs are covered
- The highest standards of safety and infection control
- Longer product life and optimum performance
- Accurate records that prove compliance with healthcare guidelines and standards
- Cost savings through better energy and water efficiency
- Reassurance that you have access to Rada expertise, whenever you need it
We offer a range of services and can build a bespoke package fit for your needs and budgets – regardless of whether you’ve got Rada products installed or not.
Rada is here to take that pressure away. With our nationwide specialist service team and expert products, you can trust that your water system is in safe hands.
Commissioning service
- Set up to customer site specific requirements
- Installation and training of applicable product software
- Commissioning reports and certificates issued post completion
- Rada specification and technical advice (telephone, email, online chat)
- Enhanced 5-year guarantee on all Rada-commissioned products
Preventative maintenance
- Annual or bi-annual service visits
- Full annual servicing including product inspection, fault detection and correction
- Interim health check service and compliance safety checks options available
- Exclusive discount on spare parts available to customers with maintenance agreements
Integrated service and product plan
- Commissioning - to ensure products are configured specifically to their application, with training on safe operation and software
- Comprehensive service plan - to ensure products always work efficiently, including digitised compliance records and data collection
- Reactive maintenance – reactive maintenance callouts, including all replacement spares and labour
- Product - You pay for the plan only – everything, including the product, comes with it
Responsive breakdown service
- Fast response times and scheduled appointments with weekend and out of hours options
- Direct access to a dedicated technical helpdesk and advice on service contract options
- High first time fix rate
- Dedicated engineer van stocks
- Many spares stocked for at least 10 years after the end of production
- Options to upgrade to the preventative maintenance plans